Root access, enterprise storage, no sales talk, no hidden costs.
“vservers.be”, “we” or “us” means Upstream, the provider of the service. vservers.be is a brand of Upstream.
“You”, “the user” and “the customer” mean the person or company using the website or the services of vservers.be.
“The service” means the virtual server or servers (VPS) and related services provided by vservers.be.
We may change these terms at any time. Changes we consider important for existing customers are also communicated by email. If you can no longer agree after a change, you are free to end your service. You declare that you are of legal age to enter into this contract.
A virtual server is set up immediately, at your express request. Once the service has started with your consent, you waive, as a consumer, the right of withdrawal for the part of the service already delivered. As long as the server has not been created, you may withdraw from your order.
We may change the price of a service. The applicable rate is the one in force at the time of ordering or renewal (subject to errors). All prices exclude VAT.
You choose the billing period yourself: monthly or yearly. With yearly payment you pay for eleven months and the twelfth is free. The minimum term is one month. You can upgrade your server at any time; the difference is settled pro rata. Shrinking your disk afterwards is technically not possible.
Services renew automatically unless you cancel in time. You can cancel monthly, with no notice period and no penalty; the service then runs until the end of the current, already paid period. Invoices are sent electronically.
If payment fails to arrive, we reserve the right to suspend the service and, after a period of time, to end it permanently and delete the associated data. Amounts already charged are not refundable in that case.
You agree that all contact details in your account are current, reliable, complete and accurate. You can update them at any time through our control panel. It is especially important that your email address is correct, as we use it as the primary means of contacting you. If you do not respond within fifteen (15) calendar days to a request about the accuracy of your details, we may suspend the service.
You use the service in accordance with our acceptable use policy and applicable law. As the sole root user you are fully responsible for everything running on your server, including use by third parties to whom you grant access.
We aim for high availability of the service and deliver our infrastructure to the best of our ability. You are responsible for the management, configuration and security of your own server: you keep software up to date, use strong passwords and store your own access keys carefully. We hold no keys to your server. Unless expressly agreed otherwise, you are responsible for making backups of your data.
We are not liable for indirect damage, consequential damage, lost profit or loss of data arising from or connected with the use of the service, even if we had been warned in advance of the possibility of such damage. Our liability is in any event limited to the amount you paid for the service concerned over the period in which the damage occurred. You indemnify us against third-party claims connected with your use of the service.
These terms and all dealings between you and us are governed by Belgian law. In the event of a dispute, only the courts of Brussels (Belgium) have jurisdiction.